Enhance Customer Experience
- Facial recognition for seamless check-in and check-out
- Tracking guest movement behavior within the hotel
- 24/7 AI chatbot support for instant request handling
- Emotion and sentiment recognition through camera analytics
- Automatic CRM updates with post-stay engagement recommendations
- Behavior-based analysis to suggest relevant upsell opportunities (services, room upgrades, etc.)
Employee Management
- Facial recognition–based time and attendance tracking
- Analysis of actual working hours
- Detection of violations such as leaving assigned posts, missing uniforms, or late arrivals
- AI Agent supporting shift inquiries, scheduling, and shift change requests
- Performance tracking based on KPIs and real-world behavior, with weekly and monthly reports
- Integration with payroll and employee evaluation systems
Operational Optimization
- Monitoring traffic at restaurants, swimming pools, gyms, and other facilities
- Intelligent recommendations for staff allocation and housekeeping scheduling
- Real-time monitoring of room occupancy and facility utilization
- Operational performance tracking by department (housekeeping, F&B, engineering, front office, etc.)
- Automatic shift scheduling and task coordination via AI Agent
- AI Agent enabling operational staff to query tasks and information using natural language
Security and Safety Control
- Access control using facial recognition
- Role- and zone-based access authorization
- Alerts for unauthorized access, privilege violations, or incorrect access timing
- Detection of risky behaviors: crowding, disputes, vandalism
- Monitoring of unknown individuals, illegal stays, and nighttime intrusions
- Fire, smoke, gas, electrical, and water leak detection via camera analytics
- Real-time retrieval of individual movement paths or incident timelines
- AI Agent enabling rapid incident queries via descriptions or keywords
Data Analysis
- Consolidate operational data across all systems: front office, housekeeping, restaurants, parking, and more
- Real-time dashboards displaying occupancy rates, guest satisfaction scores, staff performance, and key metrics
- Evaluate performance by area (restaurant, lobby, spa) based on traffic and feedback
- Forecast guest volume, booking frequency, and seasonal trends to optimize operational planning
- AI Agent answering internal management queries using natural language
- Automatic scheduled reporting for executives, tailored to specific data categories and objectives
